Sridhar Eswaran
I design secure, scalable Salesforce platforms, connecting enterprise data, automation, and AI.
Salesforce Certifications
23 active Salesforce certifications spanning platform administration, development, architecture, and specialisations.
Enterprise Experience
From junior developer to enterprise architect, shaping Salesforce platforms across some of the world's leading consulting firms.
Three Axes of Mastery
A structured view of my Salesforce capabilities across Platform, Integration, and Architecture disciplines.
Key Implementations
Enterprise-scale Salesforce programmes that delivered measurable business outcomes.
Led the full-lifecycle architecture of a Sales + Service + Financial Services Cloud implementation for a tier-1 private bank, consolidating 4 legacy CRM systems into a single unified Salesforce platform.
- Reduced customer onboarding time by 60% through automated KYC workflows
- Achieved 40% improvement in agent productivity via OmniChannel routing
- Delivered unified 360° customer view across 12 product lines
Architected a Revenue Cloud (CPQ) solution for a global manufacturing company with complex, region-specific pricing rules, approval matrices, and multi-currency quoting across 15 markets.
- Reduced quote generation time from 3 days to 2 hours
- Implemented 200+ product rules and 50 discount schedules
- Integrated with SAP for real-time pricing and inventory feeds
Designed a unified omni-channel service platform for a major telecom operator, integrating web, mobile, social, chat, and voice channels with intelligent case classification and routing.
- Achieved 35% reduction in average handle time
- Implemented AI-powered case classification with 89% accuracy
- Unified 5 channels into a single agent desktop with full customer context
Architected a Salesforce Data Cloud solution for a pan-India retail group, unifying customer data from 50+ online and offline touchpoints to create real-time unified customer profiles for personalisation.
- Unified 50M+ customer records across 50+ data sources
- Enabled real-time segmentation reducing marketing campaign setup from 2 days to 2 hours
- Increased campaign conversion rates by 28% through personalisation
Let's Build Something
Exceptional Together
Whether you're looking for an architect for your next Salesforce programme, need an advisory assessment, or want to talk through a tricky platform challenge, I'm here for it.